Abstract
This study delves into the application of artificial intelligence (AI) in the digital transformation of Kyrgyzstan’s commercial banks, its impact on economic efficiency and risk exposure, and proposes policy responses. Using panel data from 2019 to 2023 and a TOE analysis framework, it reveals an inverted U-shaped relationship between AI investment and bank efficiency, higher initial cybersecurity risks that diminish with system maturity, and significant government policy support. The study suggests dynamic risk management and regional fintech collaboration to boost the digital financial ecosystem in Kyrgyzstan and Central Asia.
References
[1] Altman, E. I., Iwanicz-Drozdowska, M., & Laitinen, E. K. (2020). Financial and non-financial variables in European bank insolvency prediction. Journal of International Financial Markets, Institutions and Money, 67, 101220.
[2] Arner, D. W., Barberis, J. N., & Buckley, R. P. (2020). The evolution of fintech: A new post-crisis paradigm? Georgetown Journal of International Law, 51(4), 1271–1331.
[3] Buchak, G., Matvos, G., Piskorski, T., & Seru, A. (2023). Fintech, regulatory arbitrage, and the rise of shadow banks. Journal of Financial Economics, 130(3), 453–483.
[4] Chen, M. A., Wu, Q., & Yang, B. (2023). How valuable is fintech innovation? Emerging Markets Finance and Trade, 59(1), 272–297.
[5] National Bank of the Kyrgyz Republic. (2023). Financial stability report 2023.
[6] World Bank. (2022). Digital financial services in Central Asia: Challenges and opportunities (Document No. 10986/37258).
[7] Jumakov, B. (2022). Digital transformation in Kyrgyz commercial banks: Challenges and opportunities. Journal of Central Asian Economics, 18(1), 45–60.
[8] Kurmanalieva, G. (2024). AI-driven customer service in Kyrgyz commercial banks: A case study of customer satisfaction. Journal of Central Asian Business, 11(2), 34–51.
[9] Isanov, T. (2024). Digital transformation of Kyrgyzstan’s economy: Prospects and hurdles. University of Central Asia Press. ISBN: 978-9967-27-689-1.
[10] Demirgüç-Kunt, A., Klapper, L., & Singer, D. (2022). Financial inclusion and digital transformation: Evidence from Central Asia. World Bank Economic Review, 36(3), 573–592.
[11] Gulamov, S., & Abdullaev, N. (2023). Cybersecurity risks in digital banking: Case studies from Uzbekistan and Kyrgyzstan. Central Asian Journal of Innovations and Technologies, 4(2), 89–104.